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Privacy Policy Driver

Permissions and use of location

This App sends location data sharing your position, even in the background, to offer you services appropriately based on your geolocation.

This functionality requires explicit activation by the user, in no case by us.

This data is not shared or stored for any other purpose. They are only used to provide the service in the most optimal way.

Data protection

For the purposes of complying with the provisions of article 28 of the European General Regulation 2016/679, of April 27, on the Protection of Personal Data (hereinafter, RGPD), the TAXI DRIVER will have the status of data processor. personal data provided by JOINUP in its capacity as Data Controller (including the data of users and end customers of the Platform).

Duration of the assignment and destination of the data. This agreement will last as long as the contractual relationship remains in force. Once the contractual provision has been fulfilled and at the choice of the Responsible, the Manager, and where appropriate the sub-managers that the latter has chosen, will delete or return the original data, and must also securely delete the existing copies, unless their request is required. conservation under the law of the Union or of the Member States. If the destruction of the data proceeds, the Manager will confirm in writing that the destruction/deletion has been carried out safely.

Delete account: If you want to delete your account, please send us an email at and we will proceed to delete it.

Obligations of the person in charge of the treatment.

The Treatment Manager is obliged to:

  • Do not apply the Treatment or use the data for purposes other than those of the service provided. In no case may you use the data for your own purposes
  • Treat the data in accordance with the instructions of the Data Controller and complying with these clauses.
  • Immediately inform the Controller if, in your opinion, an instruction violates the RGPD or other data protection provisions of the EU or of the Member States, as well as in case of not being able to comply, due to legal impositions, these clauses or these instructions.
  • Keep in writing a record of activities with the data of the Person in Charge or Persons in Charge of the Treatment and of each Responsible on behalf of whom the Person in Charge acts, in addition to the category of treatments carried out on behalf of the Responsible and a general description of the technical and organizational measures of security you are applying.
  • Do not communicate the data to third parties, unless you have the express authorization of the Data Controller in the legally admissible cases.
  • Allow and contribute to the performance of audits and make available to the Controller and/or the competent Authority all the information necessary to demonstrate compliance with their obligations.
  • Maintain the duty of secrecy and formalize the corresponding confidentiality commitments regarding the personal data to which the Manager and all the people under his or her dependence by virtue of this assignment have had access. Said duty of confidentiality will subsist even after the end of the assignment.
  • Immediately notify the Controller if any requirement, communication, request or complaint is received directly from an interested party, from any control authority or from a third party that is related to the Treatment.
  • Assess the possible risks that emanate from the Treatment considering the means and resources that it intends to use and other circumstances that may affect the security of the data, for example, in the event of carrying out another treatment for another person in charge, as well as applying the appropriate technical and organizational measures to guarantee a level of security appropriate to the risk and avoid the alteration, loss, treatment or unauthorized access to the Data.
  • Notify the Controller, without undue delay, of the security violations of the personal data in his charge of which he is aware, together with all the relevant information for the documentation and resolution of the incident. Taking into account the nature of the treatment and the information available to the Processor, help the Responsible, when requested, to communicate in the shortest possible time those violations of data security to the interested parties, when it is probable that the violation poses a high risk to the rights and freedoms of natural persons.
  • Unless authorized in writing by the Data Controller, the Processor will not process or allow the processing of Data outside the EEA, or outside its territorial scope in the event that it is not established in the EEA, nor in territories that have not been designated as guaranteeing an adequate level of protection by the European Commission or by the competent control authorities. If authorized, the Manager will adopt the necessary measures to guarantee an adequate level of Data protection, in accordance with both the instructions of the Manager and the RGPD.


The Processor will not resort to another processor without the prior written authorization, specific or general, of the Controller. In the latter case, the Processor will inform the Controller of any planned change in the incorporation or substitution of other processors, thus giving the Controller the opportunity to oppose such changes. If subcontracting is authorized, the Manager will impose on the sub-manager, through a contract, the same data protection obligations as those stipulated in these clauses, in particular the provision of sufficient guarantees for the application of appropriate technical and organizational measures so that the Treatment is in accordance with the provisions of the RGPD. Failure to comply with its obligations by the sub-manager will not exempt the Manager from its responsibility, remaining fully responsible to the Responsible.

Obligations of the data controller.

It corresponds to the data controller:

  • Authorize the Manager to access the data;
  • Ensure, prior to and throughout the treatment, compliance with the RGPD by the person in charge.
  • Monitor treatment.
  • Carry out the corresponding prior consultations.

Training. The Person in Charge of the Treatment must guarantee the necessary training in the matter of protection of personal data of the persons authorized to process the necessary personal data.

Responsibility regarding data protection.

Neither party assumes any responsibility for any breach of the current data protection regulations by the other party, except in the cases provided by law and provided that the obligations of reciprocal help and support provided by the Regulation are not observed. In the event that the Person in Charge of the Treatment uses the data for another purpose, communicates them or uses them in breach of the stipulations of this contract, he will be liable for the actions that he personally incurred.

Exercise of rights by interested parties.

When those affected exercise the rights of access, rectification, deletion, opposition, treatment limitation, portability and not being the subject of automated individualized decisions before the Treatment Manager, the latter must notify the Treatment Manager (by email or other means) without undue delay so that the Data Controller can satisfy the right requested by the affected party within the legally established period and deliver the necessary information to the Data Controller to resolve the request.

Information right. It will be the Data Controller who, at the time of data collection, will provide the information regarding the data processing that will be carried out.

Security violations. The Person in Charge of the Treatment will notify the Person in Charge of the Treatment, without undue delay, and in any case before the maximum period of 72 hours, and through, the violations of the security of the personal data in charge of which is aware, together with all the relevant information for the documentation and communication of the incident.

Notification will not be necessary when it is unlikely that said security breach constitutes a risk to the rights and freedoms of natural persons.
In the event that it must be notified, the information that will be transmitted to the Data Controller will be:

  1. Description of the nature of the personal data security breach, including, where possible, the categories and approximate number of data subjects affected, and the categories and approximate number of personal data records affected.
  2. The name and contact details of the data protection officer or other point of contact where further information can be obtained.
  3. Description of the possible consequences of the violation of the security of personal data.
  4. Description of the measures adopted or proposed to remedy the breach of personal data security, including, if applicable, the measures adopted to mitigate possible negative effects.

If it is not possible to provide the information simultaneously, and to the extent that it is not, the information will be provided gradually without undue delay.

In the event of a security violation and when it poses a risk to the rights and freedoms of natural persons, it will be the person in charge of treatment, if it occurs in its treatment, to notify the Spanish Agency for Data Protection in accordance with the GDPR provisions.

Support to the Treatment Manager. The Data Processor must support the Data Controller in carrying out impact assessments related to data protection, when appropriate.

Support the Data Controller in carrying out prior consultations with the control authority, when appropriate.

Make available to the Responsible all the information necessary to demonstrate compliance with its obligations, as well as to carry out the audits or inspections carried out by the Responsible or another auditor authorized by him.

Personal data. By means of this contract, the parties hereto are informed that their personal data is incorporated into the respective records of activities of each of the entities, in order to effectively manage the contractual relationship.

Each of the recipient entities and holders of the data may subject them to treatment, committing to respect and facilitate the exercise of the rights of access, rectification, deletion, opposition, limitation of treatment and portability provided for in the RGPD.

To exercise these rights, the owners of the data must write to the respective addresses indicated in the heading of this contract.


1. General rules

It is mandatory that the TAXI DRIVER provide the taxi transport service according to the current regulations that regulate their activity, especially Law 16/1987, of July 30, on Land Transport, its development regulations and other regulations, of a local, regional or national nature, which may be applicable. It also has the necessary licenses for the exercise of its taxi service activity, as well as the corresponding compulsory insurance for the exercise of the activity.


  • Cleaning standards: Go showered, shaved or with a neat and trimmed beard where appropriate and with clean clothes.
  • Dress code
  • It is mandatory to wear the blue / white “Oxford” type shirt or blouse, with or without a navy blue sweater.
  • Mandatory to wear dark / beige pants and shoes.


  • Before the service read all the data well.
  • Always ask the client’s name.
  • Address the passenger by name.
  • Receive the passenger with the phrase: “Good morning, I’m ___, your driver, can I help you with your luggage?”
  • Receive the passenger with the radio off and ask if they want to listen to a station.
  • Pick up at the door, not on the sidewalk in front.
  • If possible, wait at the foot of the car and open the door.


  • Do not ask the Joinup user to sign the tickets.
  • Never round amounts.
  • When there is a difference in the requirement, it calls Joinup to clarify it.
  • A few minutes before the end of the service, ask if you are going to pay in cash or credit card to prepare a dataphone.


  • Eating and smoking are prohibited inside the vehicle.
  • Keep the car clean and ventilated.
  • It is recommended to keep the dashboard free of objects, without excessive decorations (crucifixes, virgins, personal photographs, flags, etc.), clean and tidy.
  • It is recommended to bring an umbrella for the reception of the client.


  • Don’t talk to the customer if he doesn’t talk to you.
  • If the client talks to you, treat him about yourself.
  • Have a left hand in conversations with the client and do not create unnecessary confrontations.
  • Do not talk about topics related to JOINUP.
  • Essential closed windows and air conditioning / heating.
  • Ask how you want the temperature.
  • Do not answer the phone with the client in the car.
  • Ask the customer for permission to take the call.
  • Answer the call succinctly.
  • Avoid content referring to JOINUP.
  • Drive smoothly and at the permitted speed
  • Facilitate the resolution of incidents with Joinup for the client by calling the telephone number 91 533 14 64 – 93 417 84 88
  • For any non-urgent incident write an email to

2. Insurance, licenses and documentation:

The TAXI DRIVER and the vehicle identified in this Contract will have their corresponding licenses and authorizations necessary to provide the taxi service, as well as any other permit that may be necessary. You will also have the compulsory insurance required by law, especially compulsory motor vehicle insurance and civil liability insurance.

JOINUP may request, at any time, any supporting documentation of compliance with any of the above obligations by the TAXI DRIVER.

The TAXI DRIVER must remain, throughout the duration of this Contract, up to date with his tax obligations and with Social Security. JOINUP may, at any time or prior to the payment of any invoice, require supporting documentation of compliance with said tax and Social Security obligations.

3. Confidentiality:

Any type of information that the Parties may provide to each other for the execution of this Agreement will be considered confidential, so said information may not be disclosed to third parties or used for purposes other than those established in this Agreement, without prior consent. in writing from the Party owning the information in question.

This confidentiality commitment will not apply to the case in which (i) the information is not public knowledge; (ii) the information was already known to you at the time the other Party provided you with such information; (iii) was obtained independently by any of the Parties; (iv) was legitimately received from a third party not subject to any obligation of confidentiality; either (v) is required by applicable law or by the competent authorities.

The duty of confidentiality established herein will apply without a time limit, even once the Contract has been terminated, and will be extended to any person, natural or legal, including employees, collaborators or associates who, due to their relationship with any of the Parties, have had access to confidential information.

4. Intellectual and industrial property:

The TAXI DRIVER acknowledges that the intellectual property of the Platform belongs exclusively to JOINUP, without this Contract implying any type of transfer of intellectual or industrial property rights. All the information or documentation provided, acquired or generated by JOINUP on the occasion of this Contract, or prior to it, will be the property of JOINUP, for which it will enjoy the exclusive rights over the exploitation of the original creations provided, acquired or generated in the execution of the Contract and that could be the subject of intellectual and/or industrial property in accordance with current legislation.

The TAXI DRIVER undertakes to maintain the utmost confidentiality regarding said information or documentation and not to disclose, use, assign or dispose of it for any other purpose other than the fulfillment of this Contract. The TAXI DRIVER will indemnify JOINUP for any damages suffered by JOINUP derived from the breach by the TAXI DRIVER of its obligations regarding the industrial and/or intellectual property rights of JOINUP.