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Privacy Policy

Who is responsible for the treatment of your data?

  • Contact details of the person in charge: JOINUP GREEN INTELLIGENCE SL, with address at C/Núñez de Balboa 120, 28006, Madrid, with CIF nº B65826331- Spain. (hereinafter JOINUP)
  • Contact information on Data Protection: you can contact the aforementioned postal address and/or via email:
  • Delete account: If you want to delete your account, please send us an email at and we will proceed to delete it.

Policy Scope

When you access and use this website, or use any other means that involves the processing of personal data, you agree to accept this Privacy Policy, as well as the provisions contained in the Legal Conditions and the Cookies Policy.

At JOINUP we provide you with information so that, prior to completing your personal data, you can access the Privacy Policy and any other relevant information regarding Data Protection.

Fundamental principles

  • We will never request personal information unless it is really necessary to provide the required services.
  • We will never share users’ personal information with anyone, except to comply with the law or with your express authorization.
  • We never use your personal data for a purpose other than that expressed in this privacy policy.

What do we use your data for?

JOINUP respects your privacy as a client to the maximum. We collect the personal information necessary for the management and maintenance of some of our services, as well as for other purposes established in this Privacy Policy.
JOINUP processes your personal data for the following purposes:

  • CONTRACTUAL: (i) Contract, maintain and review the fulfillment of the services contracted with JOINUP.
  • CONSENT: (i) Any marketing and commercial action carried out through any means, including telematics. Y (ii) for the management and treatment of job candidates.
  • LEGITIMATE INTEREST: (i) For the start-up of commercial actions, ii) Also for the prevention, investigation and detection of fraud as well (iii) as to send recommendations of products and services taking into account those that you have contracted in the past.

In what cases will we request your data?

  • To register as a client in JOINUP.
  • To request any of the services and/or products that we offer.
  • To answer the queries that you send us.

Your data will be communicated to other recipients

Your peace of mind is our priority.

Therefore, we guarantee that your data will only be transferred to:

  1. Competent Public Organizations, Tax Agency, State Security Forces and Bodies, Judges and Courts, when JOINUP has the legal obligation to provide them.
  2. In addition, JOINUP has the collaboration of third-party service providers that have access to your personal data, in order to offer you the service with the greatest guarantees of quality and security, and that treat the aforementioned data in the name and on behalf of JOINUP as consequence of its provision of services.
    Specifically, and by way of example and not limitation, the aforementioned providers perform their services in the following sectors: service, payment gateways, fraud prevention, commercial communications, legal advice, multidisciplinary professional service companies and technology service provider companies.

How long will we keep your personal information?

The period of conservation of personal data will vary depending on the service that you can contract. In any case, your data will be kept for the duration of the relationship. Once this is finished, we will keep your data blocked during the prescription periods of the obligations that may have arisen from the treatment and/or the applicable legal periods, remaining at the disposal of the competent authorities, for the attention of the possible responsibilities arising from the treatment.

How can you exercise your rights?

As the rights holder of your personal information, you have control over such data. In this way, we also ensure that the information is accurate and truthful.
The rights you can exercise are:

  • Right of Access: you can check if we are treating personal data.
  • Right of Rectification and Deletion: you can access your personal information and request the rectification or deletion of your data when they are inaccurate or you consider that they are no longer necessary for the purposes for which they were collected.
  • Right of opposition: you can oppose the processing of your data, unless, for compelling legitimate reasons, or in the exercise or defense of possible claims, we keep them duly blocked during the corresponding periods as long as the legal obligations subsist.
  • Right of Limitation to treatment: you can request the limitation of the treatment of your personal information while the challenge of the accuracy or legality of your data is verified, during the exercise or defense of possible claims or litigation.
  • Right of Portability: you can request the portability of the data that you have provided to another data controller, in certain circumstances.

You can exercise your rights at no cost.


The personal data that may be collected will be treated with absolute confidentiality, committing ourselves to keep secret regarding these and guaranteeing the duty to keep them by adopting all the necessary measures that avoid their alteration, loss and treatment or unauthorized access, in accordance with what is established in the applicable legislation.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of these by JOINUP in the manner and for the purposes indicated in this privacy policy.

Changes in the privacy policy

JOINUP reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In these cases, JOINUP will announce on this page the changes introduced with reasonable anticipation of their implementation.

Business couriers

In accordance with the LSSICE, JOINUP does not carry out SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user. Consequently, the user has the possibility of giving his express consent to receive the bulletin, regardless of the commercial information specifically requested.


The Means of Request sends User location data by sharing their position, even in the background, in order to be able to adequately monitor the services.

This functionality requires explicit activation by Users, in no case by us.

These data are not shared or stored for any other purpose. They are only used to provide the service optimally.


The user will be solely responsible for filling in the forms with false, inaccurate, incomplete or outdated data.


A «Cookie» is a small text file that is stored in the user’s computer and allows us to recognise you. Cookies help us improve the quality of our website, and allow us to have a better knowledge of our users’ browsing habits, the products you are interested in, your searches, etc.

Cookies are essential for the functioning of Internet, providing countless advantages in interactive services, facilitating the browsing and usability of our website. Remember that cookies cannot harm your device and by accepting them this helps keep track of your browsing, on-line shopping, improves user experience, etc.

The information we offer you below will help you understand the different types of cookies.

Types of cookies according to the business that manages them :

  1. Own cookies: are those which are sent to the user’s terminal device from an equipment or domain managed by the same editor and from where the service requested by the user is provided.
  2. Third party cookies: are those which are sent to the user’s terminal device from an equipment or domain which is not managed by the editor, but by another business that processes the data obtained through the cookies.

Types of cookies according to their purpose :

  1. Technical cookies: are those which allow the user to browse a website, platform or application.
  2. Preference or customised cookies: are those which allow information to be kept for the user to access the service with certain characteristics (e.g. language, region from where it is accessed, etc.)
  3. Analysis or measurement cookies : are those which allow the file manager to monitor and analyse the behaviour of users on the websites where they are linked.
  4. Behaviour advertising cookies : are those which store information about the behaviour of users obtained from continuously observing their browsing habits.

Types of cookies according to how long they stay enabled :

  1. Session cookies: are designed to obtain and store data whilst the user is accessing the web site.
  2. Persistent cookies: are those where the data continues stored in the terminal and may be accessed and processed for the time defined by the cookie file manager.

The website which you are visiting uses own and third party cookies to improve the browsing and obtain statistical data. Depending on the purpose, we use technical cookies, preference cookies, and for analysis and behaviour advertising. In addition, depending on how long they stay enabled, we use persistent, session cookies.

You may accept all the cookies by clicking on the link “I agree» or setting them or rejecting their use clicking on the link “Settings».

For any doubts regarding our cookies policy, please contact us at the following address: